BRABAZON, T. Freedom from Choice: Who Pays for Customer Service in the Knowledge Economy?. M/C Journal, [S. l.], v. 7, n. 6, 2005. DOI: 10.5204/mcj.2461. Disponível em: https://journal.media-culture.org.au/index.php/mcjournal/article/view/2461. Acesso em: 5 dec. 2023.